IT Service Desk Analyst

About the Role

As an IT service desk analyst, you will act as the first point of contact for members of St John Ambulance's community of 20,000+ users requiring IT support, you will resolve issues (or escalate where appropriate), and ensure that you provide a high level of customer support to a diverse user base. You will be responsible for owning tickets and escalating internally or to 3rd party suppliers to ensure that the correct outcome is achieved for the user.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

This role will require you to deliver a high level of support to internal customers, so you must be passionate about customer service as well as being a strong communicator and able to articulate technical issues in simple language. You must have a good understanding of IT and will have previously worked in a customer facing environment previously.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive;

  • Competitive salary & pension scheme
  • Cycle to work scheme
  • Health and Wellbeing portal - Access to financial, health and wellbeing guidance and support.
  • Discounts - Blue Light, NHS Discounts and SJA discounts including discounts on mobile phone, gym membership, cinema, restaurants, holidays and shopping-including your weekly food shop.

Interview Date: 18/11/2019

Application Review Date: 11/11/2019

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or SJA volunteers wishing to apply, please click here


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Job Information

Job Role
IT Services


Salary Description
£26,020 - £28,713

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