Customer Service Advisor
About the Role
St John Ambulance trains over 400,000 people every year on First Aid related courses, so our customers are very important to us (as well as being future lifesavers). We reinvest every penny into campaigning for and delivering better first aid for everyone, so we need to ensure we give our customers exceptional service.
As a Customer Service Advisor, you will be responsible for delivering exceptional customer service to all our customers. You will be part of our ‘scheduling team’, which means you will be taking and managing customers bookings for First Aid and other training courses that we offer
You will provide the best possible telephone-based customer service to incoming callers and work with our new email management system to respond to customers queries across multiple channels, ensuring queries are dealt with in-line with SJA targets, Service Level Agreements and ensuring the customer has a great experience with us from when they book a course to when they receive their certificate.
To ensure you are successful in this role, you will be inducted into a fantastic training and coaching program to allow you to be Confident, Satisfied and Informed.
Please see the job description for more detail (this can be viewed on our website or once you click apply)
We want our customer service team to be the best, so you will have a background in customer service, whether that be business to business or business to customer and have experience working over the phone and email.
Specific customer service and email management system will be given; however, you must have the knowledge and ability to use Microsoft Office/365 to an intermediate level.
If you are passionate about customer service and want to work 9-5, with no weekends, we would love to hear from you, click apply below.
St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.
Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.
Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.
We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.
You will receive;
- Competitive salary & pension scheme
- Cycle to work scheme
- Health and Wellbeing portal - Access to financial, health and wellbeing guidance and support.
- Discounts - Blue Light, NHS Discounts and SJA discounts including discounts on mobile phone, gym membership, cinema, restaurants, holidays and shopping-including your weekly food shop.
Interview Date: 29/11/2019
Application Review Date:22/11/2019
We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or SJA volunteers wishing to apply, please click here