Supporter Care Officer

About the Role

As a charity, we think our supporters are amazing and we want to ensure they receive the best care. As a Supporter Care Officer, you will be responsible for maintaining our Fundraising CRM and supporting our Fundraising team with achieving their ambitious goals. 

You will be the first point of contact for our supporters and will ensure that everyone receives the same high-level customer service. You will also process face-to-face direct debit & gift aid donations, produce statistical reports and reconcile our finance system (SUN) regarding donations. 

Please see the job description for more detail (this can be viewed on our website or once you click to apply)

About You

You will have previously worked in a similar environment, providing high-level customer service to supporters or customers. As this role is responsible for the data in our Fundraising CRM, you will have experience in maintaining data and a good understanding of GDPR principals. You will also have gained experience with financial systems and processing transactions.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive:

  • Competitive salary & pension scheme
  • Cycle to work scheme
  • Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
  • Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.

Interview Date: 26/09/19

Application Review Date: 19/09/19

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or SJA volunteers wishing to apply, please click here

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Job Information

Job Role
Shared Services


Salary Description
£20,000 - £23,833

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