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Frequently Asked Questions

Take a look at our top queries to see if you can find what you're looking for. If you still need help, contact the relevant department who can help you with your query.


Alternatively, if you have a question or general enquiry please complete the enquiry form below.

**We have had reports of an unknown party sending fraudulent emails that look as though they are coming from St John Ambulance. If you have received an email asking for payment from a St John Ambulance email you don’t recognise, please get in touch with your usual St John Ambulance contact to check. We only send emails from addresses ending in**

Email contact form

* These fields must be completed

Please note:

  • For many enquiries it is helpful/necessary for you to provide your address and telephone number.
  • Do NOT use this form to send unsolicited commercial email to St John Ambulance. Doing so may result in you being blocked from sending email to any St John Ambulance account.
  • You must enter a valid email address. Failure to do so will probably cause your email to fail to be delivered.


Can't find what you're looking for?

If you can't find what you're looking for in our FAQ's, give us a call

General enquiries

08700 104950 (Mon-Fri 9am-5pm) Calls cost 2p per minutes plus your phone company's access charge.

National Headquarters

0207 324 4000 (Mon-Fri 9am-5pm)

Training course enquiries

0844 770 4800 (Mon-Fri 8:30am-5:30pm) Calls cost 7p per minute plus your phone company's access charge.


Help us get the important things right and give us your feedback

We value your feedback, by learning from your experiences and working to resolve any challenges, we can continue to make positive improvements to the quality of our services. To ensure that we manage your feedback appropriately, please tell us if you are one of the following:

Patient or their representativePatient or their representative

Members of the publicMembers of the public

Fundraiser or supporterFundraiser or supporter

Tell us your story

If you have a first aid story, you can help us to raise awareness of the importance of lifesaving skills. Tell us your story.Tell us your story

National Feedback Policy

We are committed to improving the quality of our services, by learning and acting on feedback from our customers, patients, supports and members of the public. Take a look at our National Feedback Policy for more information.