Frequently Asked Questions - Training courses
What is the difference between the 1-day course and the 3-day
The 1-day (Emergency First Aid at Work) course is for low risk
environments such as offices and small shops, whereas the 3-day
(First Aid at Work) course is for more high risk environments such
as warehousing with heavy machinery or construction sites.
What is the 2-day course for?
The 2-day (First Aid at Work Requalification) course is for
training course attendees whose original 3-day (First Aid at Work)
course certificate or previous 2-day (Requalification) course
certificate is due to expire/has expired.
My certificate has expired, can I still take the 2-day
Yes, delegates can take the 2-day Requalification course even if
their original certificate has expired. It is best practice for
delegates to renew their certificates before their current one runs
out so that their First Aider status is still valid, but if that is
not practical then as long as they can prove they’ve trained
previously, they can attend the 2-day requalification. If there is
a significant period since their previous certificate expired, we
would always advise that the full 3-day course is undertaken
What if my 1-day certificate has expired?
If a delegate’s 1-day (Emergency First Aid at Work) course
certificate is due to or has expired, the delegate simply attends
an Emergency First Aid at Work (1-day) course again to receive a
new St John Ambulance certificate that is valid for a further three
I’m booking online, can I pay by invoice?
If you are a company we can send you an invoice where you will
have 30 days terms (or before the course start date – whichever is
first) to arrange payment for the course. Please proceed to
checkout as if you were going to pay by card and you will see an
option that says ‘I am unable to pay by card today’. Click that and
you will receive an invoice via email.
N.B. If you are booking as an individual then unfortunately we
do require a credit or debit card payment at the time of
Why do you charge transfer fees?
Our transfer and cancellation fees are in place to protect the
charity. We are a ‘not-for-profit’ organisation and funds raised
through commercial bookings help support our charitable and
Can an individual who is unable to speak English become a first
aider in the workplace?
Ultimately, employers are responsible for ensuring that any
first aiders they provide in their workplace are suitably trained
and competent to perform their role. In proposing to use
non-English speaking first aiders, the employer should consider how
they will be able to communicate effectively with those at an
incident, as well as with the emergency services, if needed. Before
First Aid at Work training, it would be useful for the employer to
have discussions with us about any arrangements that might be
needed, for example, an interpreter to help with the training. In
addition, the employer should make sure all employees are informed
of the first aid arrangements.
Can someone with a temporary physical impairment undertake
First Aid at Work training and become a first aider in the
In situations where employers inform us that an employee
attending an First Aid at Work/Emergency First Aid at Work course
has a temporary physical impairment, it may be sensible to advise
them to defer training until the individual is fit. If this is not
possible and the student has a temporary physical impairment,
affecting for example mobility, we can temporarily accommodate this
during training. For example, a knee injury may prevent CPR
training as the person is unable to kneel on the floor, so the
training could be delivered at waist height. However, the final
assessment must still be conducted at floor level.
Can someone with a disability undertake First Aid at Work
training and become a first aider in the workplace?
The HSE receives a significant number of enquiries about the
suitability of people with a disability to become first aiders. It
is for employers to decide, as part of their first aid needs
assessment, whether a particular individual will be able to
undertake the role of first aider in the workplace. They will need
to be capable of performing all aspects of First Aid at
Work in accordance with their training.
Similarly, we need to be satisfied that a candidate has
demonstrated all competencies to a satisfactory standard to issue
them with a First Aid at Work certificate.
What if I arrive late for my course?
Due to regulatory requirements for minimum training contact
hours, any student who arrives more than 20 minutes late on a 4
hour course, or more than 35 minutes late on any course, or part of
a course of a longer duration, cannot complete the course.
Can I get a copy of my old certificate?
Yes. If your course was booked by your employer, then they can
request a duplicate copy of your certificate on your behalf. If you
have since left that company, your previous
employer would still need to be them that requests a copy for
If you require a duplicate postal copy of a certificate that has
already been sent out, there will be a charge of £15.00+VAT.
How many First Aiders/Fire Marshals do I need?
While we can advise how many Fire Marshals and First Aiders our
customers should have we can’t legally say a set amount. This is
down to each company’s own risk assessment to establish their exact
need. What we would recommend is that you have at least one First
Aider/Fire Marshal for the following:
Per shift pattern
Per area that takes longer than one minute to walk from one end to
the other (and then repeat to cover annual leave and holidays)
For more information use our
What is the difference between Workplace-Training courses and
Workplace-Training courses are usually courses specifically for
paid employed adult delegates who will be becoming the First Aider
within their workplace. These courses are usually taught to strict
guidelines set by governing bodies such as the HSE and OFSTED.
Community courses are usually targeted towards volunteers, students
or members of the public who wish to receive general knowledge of a
subject for peace of mind or for voluntary community projects.
If you still can't find what you're looking for, contact us
directly. Please email firstname.lastname@example.org.