Our fundraising promise
At St John Ambulance, we take care to ensure all our fundraising
activity reflects our values as an organisation. We take real pride
in what we do, we treat others with compassion and respect, and we
continuously learn and improve to keep our standards high. Our
fundraising promise is a code of conduct which we abide to in all
of our fundraising activity.
If you feel we have not met these promises, please talk to us –
we’d love to know what we can be doing better. Contact our
supporter care team, at fundraising@sja.org.uk or 020
7324 4156.
We are committed to high standards
- • We do all we can to ensure that our fundraisers, volunteers
and fundraising agencies comply with this promise
- • We comply with laws which govern, amongst other things, data
protection, health and safety and the environment
We are honest and open
- • We tell the truth and do not exaggerate
- • We answer all reasonable questions about our fundraising
activities and costs. Please contact us at fundraising@sja.org.uk or see
our Annual
Report for further details
We are clear
- • We are clear about who we are, what we do and how your
donation is used
- • Where we have a promotional agreement with a commercial
company, we make clear what the financial contribution to St John
Ambulance is
- • We give a clear explanation of how to make a donation and
amend or cancel a direct debit – please see our make a donation page for this
information
We are respectful
- • We respect the rights, dignity and privacy of our supporters
and beneficiaries
- • We will not put undue pressure on you to make a donation
- • If you do not want to give or wish to stop giving, we will
respect your decision
- • If you tell us you do not want to be contacted in a certain
way we will honour that request
We are fair and reasonable
- • We take care not to use any images or words that cause
unjustifiable distress or offence
- • We take care not to cause unreasonable nuisance or
disruption
We are accountable
- • If you are unhappy with anything we’ve done while
fundraising, you can contact us to make a complaint – please see
our complaints
procedure.
Contact us
To speak to our supporter care team, email fundraising@sja.org.uk or call
020 7324 4156.
Thank you. So much of the work we are able to do is
thanks to your support.