St John Ambulance A&E Discharge service

Hospital Support and Discharge services

St John Ambulance provide highly motivated and professional staff who assist trusts to reduce costs, waiting times, A&E pressures and failed discharges by providing additional NHS transport services and staff support.

St John Ambulance can:

  • Provide a dedicated discharge ambulance to operate during peak times
  • Help with the avoidance of unnecessary hospital admissions
  • Improve patient waiting times and overall experience
  • Provide additional staff to assist in A&E
  • Improve ambulance turnaround times
  • Additional transport support for patients requiring end of life care


St John Ambulance has been commissioned to carry out A&E discharge transport services at County Hospital (previously Mid Staffordshire Hospital) since February 2014, helping them reduce their A&E waiting times and achieve their targets.

'I have been very impressed with St John Ambulance’s can do attitude and very effective performance. They are extremely professional and deliver over and above expectations.

'Performance has been met throughout the service delivery period with more than 90% of patients being collected within 15 minutes of receiving the referral and 98% within 30 minutes.

'Additional benefits include bay cleaning, cohorting patients, basic dressings and observations all of which benefit the hospital and help contribute to achievement of targets. I would highly recommend St John Ambulance.'

- Chris Oliver, Staffordshire Urgent Care Lead, Stafford and Surrounds CCG

Contact us for more information

Sign up to receive more information from us.

For ambulance booking enquiries:
Tel: 0303 003 0106*

Region   Email Address;   Counties
North West

  Cheshire, Cumbria, Greater Manchester, Lancashire, Merseyside 
North East

  Durham, Humberside, Northumbria, North Yorkshire and Teesside, South and West Yorkshire
East of England & East Midlands

  Derbyshire, Leicestershire and Rutland, Lincolnshire, Nottinghamshire, Northamptonshire, Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk, Suffolk
South East, South West & West Midlands

  Berkshire, Buckinghamshire, Hampshire, Isle of Wight, Kent, Oxfordshire, Surrey, Sussex, Avon, Cornwall, Devon, Dorset, Gloucestershire, Somerset, Wiltshire,  Herefordshire, Shropshire, Staffordshire, West Midlands, Warwickshire, Worcestershire 

For partnership development enquiries:

Ian Lamb

Partnership Account Manager
Tel: 07805 755 854
Gary Barr

Partnership Account Manager
Tel: 07715 808 265

If you are interested in working for us have a look at our vacancies.

*Calls charged at your standard network rate. Lines are open Monday - Friday, 9am-5pm.

Ambulance Operations brochure

Ambulance Operations brochure

Non-emergency patient transport services

Non-emergency patient transport service

Paediatric and neonatal services

Paediatric & neonatal services

Contact and copyright info