St John Ambulance Patient Charter

St John Ambulance Patient Transport Service Patient Charter

Our commitment to you:

  • We will aim to contact you before we arrive so that you know when to expect us.
  • We’ll help you to check that you have everything you need for your appointment, like doctors’ letters, medication and any equipment you need to bring with you.
  • We’ll also offer to help you with practical things like making sure your home is locked and you have your keys with you.
  • We will escort you to our vehicle and make sure that you feel as safe and comfortable as possible. If you need extra help with mobility, we’ll help you, (for example, any equipment you need to help you to move to and from our vehicle).
  • We will take you to the right place and make sure that we leave you in the care of the right person at your destination.
  • When we bring you home, we’ll help you into your home safely and make sure you are comfortable before we leave you and contact your carer (if you have one).
  • We’ll introduce ourselves by name and talk to you about what’s happening throughout your journey with us. If you feel unwell during the journey, we’ll care for you and help you all through the journey until you reach your destination and if there is an emergency during your journey, we’ll get in touch with the additional medical help if you need it.
  • If your appointment is running late, we will wait for you as long as we can and if needed, we will arrange alternative help to make sure that you get home safely.

Contact us for more information

Sign up to receive more information from us.

For ambulance booking enquiries:
Tel: 0303 003 0106*

Region   Email Address;   Counties
North West

  Cheshire, Cumbria, Greater Manchester, Lancashire, Merseyside 
North East

  Durham, Humberside, Northumbria, North Yorkshire and Teesside, South and West Yorkshire
East of England & East Midlands

  Derbyshire, Leicestershire and Rutland, Lincolnshire, Nottinghamshire, Northamptonshire, Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk, Suffolk
South East, South West & West Midlands

  Berkshire, Buckinghamshire, Hampshire, Isle of Wight, Kent, Oxfordshire, Surrey, Sussex, Avon, Cornwall, Devon, Dorset, Gloucestershire, Somerset, Wiltshire,  Herefordshire, Shropshire, Staffordshire, West Midlands, Warwickshire, Worcestershire 

For partnership development enquiries:

Ian Lamb

Partnership Account Manager
Tel: 07805 755 854
Gary Barr

Partnership Account Manager
Tel: 07715 808 265

If you are interested in working for us have a look at our vacancies.

*Calls charged at your standard network rate. Lines are open Monday - Friday, 9am-5pm.

Ambulance Operations brochure

Ambulance Operations brochure

Non-emergency patient transport services

Non-emergency patient transport service

Paediatric and neonatal services

Paediatric & neonatal services

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