IT Service Improvement Analyst

About the Role

This is a new role within the IT Team at St John Ambulance, not only will the successful candidate have scope to assist the IT Service Improvement Manager in establishing the function, it is also a perfect opportunity for someone looking to develop their experience of the ITIL framework, in particular the processes of Change Management, Problem Management, IT Service Catalogue Management, Service Level Management and Continual Service Improvement.

As IT Service Improvement Analyst at St John Ambulance, you will contribute towards ensuring continual service improvement across IT by performing a support role for the IT Governance team. You will assist in improvement activities across all ITIL processes providing critical reporting, updating internal and customer facing documentation and performing a technical role in developing the IT Service Management System.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

To be successful in this role, you will have worked within an ITIL environment as part of a successful team, with experience of defining processes and procedures. You will also have experience of producing management information reports, and analysing data to identify opportunities for improvement.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive;

  • Competitive salary & pension scheme
  • Cycle to work scheme
  • Health and Wellbeing portal - Access to financial, health and wellbeing guidance and support.
  • Discounts - Blue Light, NHS Discounts and SJA discounts including discounts on mobile phone, gym membership, cinema, restaurants, holidays and shopping-including your weekly food shop.

Interview Date: 13/12/2019

Application Review Date: 06/12/2019

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or SJA volunteers wishing to apply, please apply below.

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Job Information

Job Role
IT Services


Salary Description
£22,500 - £25,000

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