This is a Hybrid Role with occasional office attendance based on a business need.

Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century?  As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as ‘everyday’ health emergencies, training, supporting communities, and improving young people’s lives.

An excellent opportunity to join us as Business Analyst in the Strategy and Digital Transformation team.   The successful candidate will carry out a key role and work with the business to understand their change needs and assess the impact of those business changes on process, people and systems. Capture, analyse and document data and business functional requirements; identify opportunities and make recommendations for process re-engineering; and support relevant communication with stakeholders. Understand the business requirements to establish data workflows for new reporting dashboards.

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days. 

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About you:

• Demonstrable experience of performing successful business analysis across multiple major IT projects
• Proven experience of delivering complex CRM solutions, preferably Dynamics 365 or Salesforce
• Experience of becoming embedded within multiple areas in an organisation to understand their drivers and requirements 
• Excellent interpersonal skills with ability to influence and build effective relationships 
• Excellent stakeholder engagement and management

About the role:

• Gain and maintain good knowledge and clear understanding of systems currently utilised by business areas, including a clear view of the full capabilities of these systems and how they are used
• Determine key drivers and requirements of business areas as a basis for documenting the need for and impact of proposed changes
• Determine requirements from the business units about KPIs and metrics for tracking, pulling together data from various sources and SMEs
• Assist functional departments to create business change requests, business cases and option papers in support of business changes

About Us:

This is a fantastic opportunity to join a team of over 1,700 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).

Find out more about us, including our new Ask Me campaign, at www.sja.org.uk

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.   

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only.