About the Role

Our Ambulance Operations team here at St John Ambulance continues to provide outstanding patient-centred care to thousands of patients each year.  We’re seeking a candidate to join our team as our Ambulance Operations Manager (AOM) in the Midlands.

Reporting to our Director of Urgent & Emergency Care, we are seeking to appoint a talented and motivated individual with senior leadership experience who will adopt a key leadership role in St John Ambulance, managing a large team of people as well as being responsible for service delivery across a geographically large area with multiple customers and stakeholders. 

You’ll directly manage a team of first line managers and supervisors and support them to deliver quality services in a highly regulated field.  You’ll emulate compassionate leadership whilst having a keen attention to detail, an eye for budgets and margins and a desire to help grow the work we do across the country.

The Ambulance Operations Manager can be based at either West Bromwich in the West Midlands, or Castle Donington in the East Midlands with regular travel to other ambulance sites across the country for internal meetings. This role will cover the midlands and you will be expected to travel to meet our people and customers.

This is not a 9-to-5 role and you may have to travel and work away from home and be available for occasional weekend and more frequent out-of-hours / evening working.

This role may be subject to future consultation in relation to role title, level of responsibility and renumeration.

Please see the job description for more detail (this can be viewed on our website or once you click apply) 

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls and in the movement of Critical Care patients across the country.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve. 

Here at St John Ambulance, we have been providing ambulance services for over 100 years but today we’re proud to be a modern provider of ambulance services to a variety of settings. We have a vast fleet undertaking Paediatric and Critical Care transfers as well as urgent care services and those providing emergency support at events like marathons and equestrian events and sporting events such as football fixtures. Formally now as the nation’s Ambulance Auxiliary, we stand ready to support the NHS across England in times of increased demand and surge.

In 2019 we began our clinical and operational modernisation project which saw new vehicles, training, equipment and a new leadership team as we continue to provide ambulance services supporting the NHS and our other customers, as well as around 20,000 events across the country.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive:

• A competitive salary with a matched pension scheme
• Cycle to work scheme
• Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.

Interview Date: Friday 21 June 2024
Interview Venue: St John Ambulance, Unit 4-7 Union Park, Navigation Way, West Bromwich B70 9DF

Application Review Date: 13 June 2024

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

If you are a current St John Ambulance employee, please apply here: Click Here 

For all other candidates, or SJA volunteers wishing to apply, please apply below

We are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve, so are particularly interested in applications from women, trans and non-binary people, as well as those from Black, Asian and minority ethnic backgrounds and those with different accessibility needs.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only. Any speculative CVs submitted without invitation will not be considered