Business Analyst               
Preferred location – London 
FTC 6 months
Closing date: 31/01/2025

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

This is an exciting time of transformation with an opportunity to lead and mature the charity’s data maturity by leading a new data strategy. 

Job Summary
The postholder will work closely with product owners to champion a culture of continuous improvement across networks and work with the business to understand their change needs and assess the impact of those changes on process, people and systems. The postholder will identify opportunities and make recommendations for process re-engineering; and support relevant communication with stakeholders. The postholder will help to analyse existing documentation and data to help design and document changes to roles, processes and systems to deliver an improved experience to St John employees, volunteers, supporters and customers. Where there is a digital component the post holder will be capable of breaking down changes into functional and nonfunctional requirements and support these through delivery with development teams.

About You
You will be educated to GCSE level or equivalent (Grade C / 4), a minimum of 5, including Maths & English, demonstrable experience of performing successful business analysis across multiple projects and subject manner, have experience of successfully embedding within multiple areas in an organisation to understand their drivers and requirements, experience of working in structured project teams – operating under both Agile and Waterfall methodologies and have excellent stakeholder engagement and management.

About the role

• Maintain excellent relationships with business sponsors, acting alongside product owners as an initial point of contact for those considering a change of business process or services, etc
• Undertake research and analysis to understand how St John or specific networks and areas within them work, considering the people, organisation, processes, information, data and technology
• Document current and proposed processes and support the identification of any operational business changes required to achieve a desired outcome
• Assist network stakeholders in the creation of business cases, business change requests and option papers. Attend key meetings to support discussions and provide rationale for changes as is required
• Gain and maintain good knowledge and clear understanding of systems currently utilised by business areas, including a clear view of the full capabilities of these systems and how they are used
• Identify and elaborate user and business needs to enable effective design, development and testing of services and business change
• Support Product Owners in making decisions related to prioritisation and minimum viable product by using analysis led insights

Please see the job description for more detail (this can be viewed on our website or once you click apply)

Find out more about us, including our new Ask Me campaign, at www.sja.org.uk 

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.   

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.