Internal Communications and Engagement Lead
Nationwide
Permanent/Full time
Closing date: 11/03/2025

Job Summary

This is a key role within the Internal Communications and Engagement team, informing and engaging our employees and volunteers across the country and helping the delivery of the organisation’s goals. This role will lead on high profile internal communications and engagement projects and campaigns, providing expert advice and support to managers, often at a senior level, so that communications are timely, effective and have impact. 

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme
• Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

About You

• Educated to GCSE level or equivalent (Grade C / 4) including Maths & English, minimum 5
• At least five years’ relevant experience working in Internal Communications and Engagement
• Proven success in creating and implementing internal communications plans and advising stakeholders
• Experiencing writing and editing complex material into a corporate style based on principles of plain English
• Experience of working in a large organisation with a dispersed workforce
• Excellent interpersonal skills with ability to communicate effectively at all levels
• Ability to influence stakeholders across the organisation including senior managers
• Ability to develop detailed internal communications and engagement campaigns based around clear organisational objectives
  
   

About the Role

• Work with the Internal Communications and Engagement Partner to deliver the charity’s internal communications strategy as part of the Culture plan, ensuring messages, tactics and channels meet the organisation’s aims, and employee and volunteer needs.
• Lead on providing expert internal communications advice and support for senior managers and teams for a wide range of projects and campaigns, as well as business as usual activities, creating and advising on communication plans, use of relevant channels, and development of key messages, to help ensure a successful outcome.
• Lead on a number of high profile projects, liaising with People Partners, which are significant for the organisation (e.g. internal surveys).
• Identify and implement ways to educate leaders and teams so they can run their own effective communications, using relevant tools and channels.
• Ensure a strategic approach, helping to develop plans that are joined up, timely and address longer term requirements.
• Have a good knowledge and experience of working with a wide range of internal communication channels, including the intranet, bulletins, social media and newsletters.
• Ensure every piece of work can be measured and evaluated so effectiveness can be analysed and help shape and improve future communications.
• Lead on providing internal communications support for crises and adverse incidents, as delegated by the Internal Communications and Engagement Partner, working closely with senior managers, the External Communications team and People and Culture colleagues as necessary.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

Find out more about us, including our new Ask Me campaign, at www.sja.org.uk 

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.   

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.