Training Courses FAQs

Each course is priced dependent on its location. To see the course price use the Course search tool to select a location for taking the course and this will then display the price.

Courses are held in a number of locations across England. To find a location near to you use our Course search tool.

To book a course use our Course search tool to select the course and location you want. You can then add this to your basket and make a payment online to reserve your place.

Yes we accept payments from most major card vendors.

Yes. Please contact our Workplace Training team to request a copy of your invoice.

Please contact us on 0344 770 4800 or workplace-training@sja.org.uk if you wish to transfer your booking to another individual or training course.

Please call customer services on 0344 770 4800 or email us at workplace-training@sja.org.uk. Please provide your name, address, details of the booking and, where available, your phone number and email address.

Please note cancellations may be subject to a cancellation fee.

Our transfer and cancellation fees are in place to protect the charity. We are a ‘not-for-profit’ organisation and funds raised through commercial bookings help support our charitable and community output.

Due to regulatory requirements for minimum training contact hours, any student who arrives more than 15 minutes late on a 4 hour course, or more than 35 minutes late on any course, or part of a course of a longer duration, cannot complete the course.

We have a number of calculators and guides to help you decide which course is best for you.

You can use our Fire Marshal calculator to work out how many fire marshals you need.

Blended training comprises a combination of online training and face-to-face training. You must complete  both parts of the training in order to be fully qualified. 

An example of a blended course is our Paediatric First Aid course.

The first aid at work course is most appropriate for employers who, based on their risk assessment, operate with a higher degree of hazard or for larger employers who, based on their risk assessment, operate with a lower degree of hazard.

The first aid at work course also covers more first aid techniques than the emergency first aid at work and if an employer’s risk assessments identifies that employees are at specific risk for example fractures, burns or anaphylactic shock they should train their first aiders in this first aid at work course.

You need to attend a First Aid at Work or Emergency First Aid at Work course and successfully complete the assessment on these courses. The assessments for both courses test both your knowledge but also your skill to respond to a variety of first aid incidents. If you are already have completed a First Aid at Work course and your certificate is about to expire, you can attend a Requalification in First Aid at Work course to keep your certificate current.

Before you can fulfil the role of a first aider in the workplace, you need to evidence that you have both the knowledge and are competent to manage a variety of first aid incidents. If you are unable to prove on a first aid at work course that you have sufficient knowledge and are competent to manage a variety of first aid incidents, you will not be allowed to complete the course and be awarded a certificate.

The number of first aiders needed is determined by a combination of the number of people you employ the level of hazard that your operations present, the layout and size of your workplace and work patterns such as shifts. The number differs from employer to employer and a thorough risk assessment is required to determine what is appropriate for your operation.

As a rule of thumb, if you operate at a higher hazard, you should have 1 first aider with a first aid at work certificate for every 50 people employed on site at all times. For lower hazard employers, it is 1 first aider for the first 25 people employed on site at all times, then 1 extra for every 100 people employed.

If you operate over several floors, a large site or have a shift pattern, you need to ensure the same provision is provided across your whole site and at all times your workplace is open. If you have a multi-use site that has a variety of operations, for example an office plus light manufacturing on site, you need to ensure that enough trained first aiders are provided based on the varying hazards of different parts of your site. The HSE also advises that you take into account if parts of your site are open to members of the public and ensure sufficient first aiders are provided.

An appointed person is expected to take charge of the first aid arrangements which includes looking after first aid equipment such as ensuring the first aid kit is regularly replenished and calling the emergency services if an incident occurs. They are not expected nor are they trained to provide first aid. Appointed persons are only appropriate for very small low risk workplaces where their risk assessment has identified that a first aiders is not required. A first aider is trained and assessed to be competent to provide first aid if a first aid incident occurs.

Yes, delegates can take the 2-day Requalification course even if their original certificate has expired. It is best practice for delegates to renew their certificates before their current one runs out so that their First Aider status is still valid, but if that is not practical then as long as they can prove they’ve trained previously, they can attend the 2-day requalification.

If there is a significant period since their previous certificate expired, we would always advise that the full 3-day course is undertaken again.

Yes. If your course was booked by your employer, then they can request a duplicate copy of your certificate on your behalf. If you have since left that company, your previous employer would still need to be them that requests a copy for you.

If you require a duplicate postal copy of a certificate that has already been sent out, there will be a charge of £20.00+VAT.

Check the expiry date on the certificate issued on your training course. If you cannot find your certificate please contact our Workplace Training team for assistance - workplace-training@sja.org.uk.

We will send an email reminder before your certificate expires so please check your emails.

A First aid at work certificate lasts for three years. This means that the person can fulfil the role of a workplace first aider for those three years. Once a certificate expires a person cannot fulfil the role of a workplace first aider and an employer may not be providing the necessary first aid provision that their risk assessment identifies.

Although a certificate is valid for three years, studies have shown that the quality of first aid skills can deteriorate after 6 months. This is called skills fade. The HSE strongly recommends that first aiders complete an annual refresher of their first aid skills.

Your training room needs to be of adequate size for the training you have requested. This means a floor space the size of a double bed should be available for each pair of delegates in attendance, there should be enough room for half the delegates to lay down and roll over on the floor. Chairs should be available for all delegates/trainer and large furniture removed to provide adequate floor space – this includes board room tables, this is to complete any practical elements necessary.

You can read more on our On Site training.

Each venue has different facilities available and you would need to check the venue details.

View our list of training venues.

Please check the facilities listed on the venue page.

View our list of training venues.