Customer Service Advisor

About the Role

St John Ambulance trains over 400,000 people every year on First Aid related courses, so our customers are very important to us (as well as being future lifesavers). We reinvest every penny into campaigning for and delivering better first aid for everyone, so we need to ensure we give our customers exceptional service.

As a Customer Service Advisor, you will be responsible for delivering exceptional customer service to all our customers. You will be part of our ‘supplies team’, which means, you will be speaking with customers about our supplies business, where we sell a wide range of First Aid supplies and life-saving equipment on a National basis. You will take orders, update status with customers, deal with any issues in a professional way to ensure the best outcome for the customer and discuss different products that will suit our customer's needs.

You will provide the best possible telephone-based customer service to incoming callers and work with our new email management system to respond to customers queries across multiple channels, ensuring queries are dealt with in-line with SJA targets, Service Level Agreements and ensuring the customer has a great experience with us from when they book a course to when they receive their certificate.

To ensure you are successful in this role, you will be inducted into a fantastic training and coaching program to allow you to be Confident, Satisfied and Informed.

This is a Fixed Term Contract for 6 months. 

About You

We want our customer service team to be the best, so you will have a background in customer service, whether that be business to business or business to customer and have experience working over the phone and email.

Specific customer service and email management system will be given; however, you must have the knowledge and ability to use Microsoft Office/365 to an intermediate level.

If you are passionate about customer service and want to work 9-5, with no weekends, we would love to hear from you, click apply below.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls. Much of our front-line delivery is provided by our dedicated and highly-trained volunteers.

Every year, hundreds of thousands of people, many of them under 18, also learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat, the communities we serve, and our own people.

We are a team of over 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid, training and campaigning.

Your wellbeing is very important to us, we, therefore, provide a variety of confidential services to help manage your money, health and mental wellbeing which you can start using from the moment you join.

You will receive; Competitive salary, fantastic pension scheme, cycle to work scheme, health and wellbeing portal, access to discounts portal including gym discounts, high street stores and restaurants and access to our confidential assistance programme.

 
Interview Date: 17/05/2019
 
Application Review Date: 10/05/2019
We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or SJA volunteers wishing to apply, please click here

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Job Information

Job Role
Sales & Customer Service

Location
Manchester

Salary Description
£20,000

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