Our modules open in a new window, so make sure you check your browser for the module and ensure you have allowed pop-ups from our system. You may also need to clear your cache.

If the above does not work and you are still having issues, please email workplace-training@sja.org.uk

There’s sometimes a delay in the system updating results, try logging off and logging back on again.

Your certificate will automatically generate once you have completed all the required modules for your course*. It will appear at the bottom of the course page; from here it can be downloaded and saved.

If your certificate is not generating, please make sure you have completed all the required modules/activities for the course. Once a section is completed a green “done” box will appear next to that module/activity.

*You will not receive a certificate through the E-Learning platform if you are taking a blended course, free module or pre-course learning module. 

The courses that generate certificates are not full official qualifications. Therefore, some of the certificates generated do not provide a completion date. However, we can track the course completion and can identify our own certificates with unique codes.

You can provide feedback using the feedback link on your dashboard page; you’ll will be redirected to a survey.

At St John Ambulance, we take your privacy very seriously and are committed to protecting the security of your personal information. St John Ambulance will never exchange or sell your information to another organisation for their own marketing purposes.

Please note Online Learning Space is hosted by the Charity Learning Consortium on behalf of St John Ambulance.

If you are purchasing a digital course through our Online Learning space, we will take your payment via Stripe. Stripe is an authorised payment gateway provider for processing credit card transactions. Terms and privacy notice for Stripe can be found on the payment page.

If you would like to find out more about how St John Ambulance will store and keep your data, please contact data-protection@sja.org.uk

To log out of our online training platform click the drop-down arrow that is situated next to your profile name in the top right-hand corner. Then click log out from the dropdown menu. 

We use Stripe to take payments through our online training platform. Stripe is an authorised payment gateway provider for processing credit card transactions. If you are having issues with your payment, please contact our customer service team at workplace-training@sja.org.uk 

If you are interested in purchasing a large number of eLearning courses, please contact your account manager or email etraining@sja.org.uk

Please contact your account manager or email etraining@sja.org.uk for more details. An annual license costs £1250 + VAT plus an additional rate per course depending on the number of users.

Yes this is possible. On the course page please make sure you select the correct link, one is for a learner to pay and enrol themselves, and the other is to pay on somebody else’s behalf/for more than one learner.