Joanne has been the Chief Information Officer at St John Ambulance since September 2022. In this role, she continues to lead and develop services within the Not for Profit sector where her strategic thinking and collaboration skills have been further expanded to adeptly managing the unique challenges of an organisation heavily reliant on volunteer support.
Her leadership extends beyond operational roles; she is also a Non-Executive Director for a Housing Association, where she is taking her leadership skills to a higher strategic level as part of the Board and the Audit and Risk Committee.
Joanne has over 25 years’ experience from both the private sector and Central Government, working to develop, implement and improve the interaction between Citizens, Government and Service Providers. Her diverse background includes significant contributions to healthcare, particularly during the COVID-19 pandemic, where she established and transformed services at scale.
At the NHS she was pivotal leading the transition of the NHS BSA from a legacy IT single supplier estate to a modern, cloud-based architecture in a multi-supplier model. Her strategic and collaborative approach has been instrumental in driving these large-scale changes.
Joanne is known for her ability to thrive in challenging environments, effectively facilitating resolutions to complex business problems. She enables an organisation to evolve and grow, whilst keeping it safe, and supporting the day-to-day running of its multi-facets and multi-disciplinary workforce.
Joanne is a proud Geordie who loves to spend time on the Northumberland coast walking the beautiful beaches with her “lockdown” dog, Amber, and enjoying the local hospitality with her son, Ryan. Joanne is also a family carer for her sister, Louise, who has learning disabilities, and her parents.